Consumer Protection News:
Contacting the OCC's Customer Assistance Group
You can reach one of the Office of the Comptroller of
the Currency's customer assistance specialists by:
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Telephone: Dial 1-800-613-6743, toll-free
(Monday-Thursday 9:00a.m. to 4:00p.m., Friday 9:00 a.m. to 3:00 p.m. CT)
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E-mail: Send E-mail to
Customer.Assistance@occ.treas.gov
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Fax: Send written material to 1-713-336-4301
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Mail: You can write to us at
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, TX 77010
The OCC's Office of the Ombudsman is
organized around the core principles of dispute resolution and customer
service. The office seeks to ensure that national banks and their customers
receive fair and expeditious resolution of their complaints through two
distinct units within the office.
1. Provides customers of National Banks
with a venue to resolve complaints;
2. Alerts OCC Bank Supervision of potential problems;
3. Provides senior bank management with an analysis discussing the volume and
trends of their bank's consumer complaints.
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