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Alert 2008-19
Description: KeyBank, National Association

Counterfeit Money Orders of KeyBank, National Association, Highland Heights, KY

To: Chief Executive Officers of All National Banks; All State Banking Authorities; Chairman, Board of Governors of the Federal Reserve System; Chairman, Federal Deposit Insurance Corporation; Director, Office of Thrift Supervision; Conference of State Bank Supervisors; Deputy Comptrollers (districts); Assistant Deputy Comptrollers; District Counsel; and All Examining Personnel

The above-named bank has reported that counterfeit money orders issued in the bank’s name and using the bank’s correct routing number of 102003918 are being presented for payment nationwide in connection with various up-front fee scams involving Internet purchases, work-at-home job offers, and charitable Internet sites.

While the counterfeit items strongly resemble the authentic items, counterfeits may be identified by the following traits: items are a consistent green and white in color, with no fading tones and contain a remitter name of either Keith Corry or Louis Harry. Checks presented to date have been made payable in the amounts of $350 and $2,450 and contain hand-written payable-to names. Due to possible variations in appearance of the bank’s official items and scams, it is suggested that officials of KeyBank, National Association be contacted to verify authenticity of any of the bank’s official items, if received from an unknown or questionable source.

For additional information and guidance and to verify the authenticity of KeyBank, National Association’s official items, please contact KeyBank, National Association’s Corporate Investigations Division, 127 Public Square, Cleveland, OH 44144, by telephone at 1-800-433-0124, or via e-mail at [fraud_hotline@keybank.com].

Consumers who receive a counterfeit or fictitious item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC):  by telephone at 1-877-FTC-HELP or, for filing a complaint electronically, via the FTC’s Internet site at www.ftc.gov.
  • Royal Canadian Mounted Police (Canadian Scams):  by telephone at 1-888-495-8501 or via e-mail at [info@phonebusters.com].  Their Web site, www.phonebusters.com, provides additional contact numbers.
  • Better Business Bureau – The BBB system serves markets throughout Canada, Puerto Rico, and the United States, and is the marketplace leader in advancing trust between businesses and consumers. The international Web site (www.bbb.org) offers contact information for local BBBs, objective reports on more than two million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation (FBI) Internet Fraud Complaint Center (Scams that may have originated via the Internet) at www.ic3.gov
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspector Service by telephone at 1-888-877-7644, by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100, or via e-mail at http://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx.

Additional information concerning this matter that you believe should be brought to the attention of the OCC may be forwarded to:

E-mail: occalertresponses@occ.treas.gov
Mail: Office of the Comptroller of the Currency
Special Supervision Division, MS 6-4
250 E Street, SW, Washington, DC 20219
Fax: (202) 874-5214
Internet: http://www.occ.gov

For additional information regarding other types of financial fraud, please visit the OCC's anti-fraud resource at: http://www.occ.gov/topics/consumer-protection/fraud-resources/index-fraud-resources.html.


Richard C. Stearns
Director for Enforcement & Compliance