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Bank Appeals Process
Because disagreements can arise from bank examinations, OCC offers the Bank Appeals Process to provide an independent avenue for appealing certain supervisory actions. We encourage your bank to first attempt to resolve disagreements through informal discussions with your immediate supervisory office or the OCC ombudsman.
How can my bank file an appeal?
You may seek review of matters that qualify for appeal by submitting a written description of the matter(s) under dispute to either the OCC ombudsman or your immediate supervisory office. Your president or chief executive office must submit the appeal and indicate your board’s approval of the action.
What matters qualify for an appeal?
Your bank may seek review of any agency decision or action, including
Are there any matters that don’t qualify for an appeal?
Yes. Matters that do not qualify for appeal include
What happens after my bank files an appeal with the OCC?
The ombudsman will
Must my bank adhere to supervisory decisions and actions during the appeals process?
Yes. However, when appropriate, the ombudsman or appropriate OCC official may relieve your bank from compliance pending a decision.
What is the authority of OCC’s ombudsman?
The OCC ombudsman functions outside the bank supervision area and reports directly to the Comptroller, who grants the ombudsman the authority to
Where can I obtain more information?