Alert 2020-3| June 22, 2020

Fictitious Regulatory Agency Notification: Fictitious Notification Regarding the Release of Funds Supposedly Under the Control of the Office of the Comptroller of the Currency

To

Chief Executive Officers of All National Banks and Federal Savings Associations; All State Banking Authorities; Chair, Board of Governors of the Federal Reserve System; Chair, Federal Deposit Insurance Corporation; Conference of State Bank Supervisors; Deputy Comptrollers (Districts); Assistant Deputy Comptrollers; District Counsels; and All Examining Personnel

Consumers have reported receiving fictitious email messages, allegedly initiated by the Office of the Comptroller of the Currency (OCC) or senior officials of the agency in conjunction with the Comision Ejecutiva de Atencion a Victimas (CEAV), regarding funds purportedly under the control of the OCC.

Any communication claiming that the OCC is involved in holding any funds for the benefit of any individual or entity is fraudulent. The OCC does not participate in the transfer of funds for, or on behalf of, individuals, business enterprises, or governmental entities.

Consumers have reported receiving poorly written email messages from the following email address: [ceav@baxico.com.mx]. Contact information contained in the messages include Andres Vazquez with a telephone number of (877) 479-6790 as well as a fictitious telephone number of (202) 221-4130 purportedly assigned to the OCC. A sample of the communication is attached.

Do not respond in any manner to any proposal purported to be issued by the OCC that requests personal account information or requires the payment of any fee in connection with the proposal, or that suggests the OCC is a participant in the transfer of funds for or on behalf of others. The OCC recommends that consumers file complaints with the following agencies, as appropriate:

  • OCC: by email at occalertresponses@occ.treas.gov; by mail to the OCC’s Special Supervision Division, 400 7th St. SW, MS 8E-12, Washington, DC 20219; by fax to (571) 293-4925; or by calling the Special Supervision Division at (202) 649-6450.
  • U.S. Department of the Treasury, Office of Inspector General (OIG): by telephone at (800) 359‑3898 or by visiting the OIG website.
  • Federal Trade Commission (FTC): by telephone at (877) FTC-HELP or, for filing a complaint electronically, via the FTC’s website.
  • National Consumers League (NCL): by telephone at (202) 835-3323 or by email. To file a fraud complaint, visit the NCL fraud website.
  • Better Business Bureau (BBB): The BBB system serves markets throughout Canada, Puerto Rico, and the United States and is the marketplace leader in advancing trust between businesses and consumers. The website offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center (to report scams that may have originated via the internet).
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form.

For additional information regarding other types of financial fraud, please visit the Fraud Resources page on the OCC website.

 

Monica A. Freas
Director for Enforcement and Compliance

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