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Alert 2007-8
Description: Bank of Napa, N.A.

Counterfeit Cashier’s Checks of Bank of Napa, N.A., Napa, CA

To: Chief Executive Officers of All National Banks; All State Banking Authorities; Chairman, Board of Governors of the Federal Reserve System; Chairman, Federal Deposit Insurance Corporation; Director, Office of Thrift Supervision; Conference of State Bank Supervisors; Deputy Comptrollers (districts); Assistant Deputy Comptrollers; District Counsel; and All Examining Personnel

The above-named bank has reported that counterfeit cashier’s checks issued in the bank’s name and using a correct routing number of 121144285 are being presented for payment nationwide in connection with a mystery shopping scam.

Counterfeit items may be identified by the following traits: The checks are of unknown color with border along the top of the instrument. The following statement is contained within the top border: "THE FACE OF THIS DOCUMENT IS PRINTED RED – THE BACK CONTAINS A SIMULATED WATERMARK." The bank’s name and logo appear in the upper-left corner of the check with the words "Cashier’s Check" printed in the top-center portion of the item and enclosed in a box. The center of the instrument contains a rectangle with six arrows pointing towards the drawer name and the dollar amount of the check. The top portion of the rectangular area contains the phrase "Match the amount in words with the amount in numbers." To the right of the box is the drawer bank information followed by an authorized signature line. The remitter information appears directly beneath the signature line.

Items presented to date contain a check number of 68428, are payable in the amount of $4,770, and include a remitter name of Quality Shopper Inc.

Correspondence accompanying the checks may contain the letterhead of "QUALITYSHOPPER MYSTERY SHOPPING SOLUTION, 654 Burrard Street, Vancouver BC, V7X 1M8, 604-719-1818" and may be signed by Susan Hutchins, Human Resources Manager.

The letter informs the recipient that he or she has been chosen to represent the company as a secret shopper. A statement explains that the enclosed cashier’s check is to be used to purchase merchandise at various nationally known merchants and to transfer money using a nationally known wire service. The funds to be spent at each location are divided into specific dollar amounts, with the shopper being allotted the remaining funds as payment for his or her mystery shopper service. The recipient is instructed to call 604-719-1818–ext. 200, listen to the message, and then press 1. The recipient should then state his or her name and wait for the call to be answered. He or she will then receive detailed instructions on how to proceed.

For additional information and guidance and to verify the authenticity of Bank of Napa, N.A.’s cashier’s checks, please contact Robert Rowen, Vice President, Bank of Napa, N.A., 2007 Redwood Road, Suite 101, Napa, CA 94558, by telephone at (707) 257-7777, by fax at (707) 257-1497, or via email at [].

Consumers who receive a counterfeit item and associated material should file complaints with the following agencies:

  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP or, for filing a complaint electronically, via the FTC’s Internet site at
  • Royal Canadian Mounted Police (Canadian Scams): by telephone at 1-888-495-8501 or via email at []. Their Website,, provides additional contact numbers.
  • Better Business Bureau – The BBB system serves markets throughout Canada, Puerto Rico, and the United States, and is the marketplace leader in advancing trust between businesses and consumers. The international Website ( offers contact information for local BBBs, objective reports on more than two million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspector Service by telephone at 1-888-877-7644, by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100, or via email at

Additional information concerning this matter that you believe should be brought to the attention of the OCC may be forwarded to:

Mail: Office of the Comptroller of the Currency
Special Supervision Division, MS 6-4
250 E Street, SW, Washington, DC 20219
Fax: (202) 874-5214

For additional information regarding other types of financial fraud, please visit the OCC's anti-fraud resource at:

Richard C. Stearns
Director for Enforcement & Compliance