OCC PIV Card (HSPD-12)

The Office of the Comptroller of the Currency (OCC) PIV card serves as the identity badge for OCC employees and contractors. It uses smart card technology to provide reliable and secure identity verification for both physical access to OCC facilities and logical access for IT systems.

The OCC uses a standardized ID badging process designed to enhance security, reduce identity fraud, and protect the personal privacy of those issued government identification, as directed in Homeland Security Presidential Directive 12 (HSPD-12), Policy for a Common Identification Standard for Federal Employees and Contractors.

For more information about OCC PIV card services, email the Office of Security or call (202) 649-6600 for assistance. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

OCC PIV Card Services

You will receive an email notifying you that it is time to complete one of the following:

Enrollment / Re-Enrollment (New or replacement card)
Card Pick Up or Activation
Card Update (Certificate update or PIN reset)

Learn how to locate a center and schedule an appointment below.

Step 1

Find an OCC Service Center near you in the OCC PIV Card Service Centers table below. If there are no OCC Service Centers near you or you want to schedule an appointment at Headquarters (HQ), proceed to Step 2.

For each location, services available and instructions for making an appointment are listed in the table.

Step 2 (if applicable)

If there are no OCC Service Centers near you or you want to schedule an appointment at HQ, do the following to search for a shared non-OCC center or HQ at USAccess Scheduler (gsa.gov):

Select “DEPARTMENT OF THE TREASURY: OFFICE OF THE COMPTROLLER OF THE CURRENCY” as your Agency/Organization.
Select an activity – Enrollment, Card Pick Up, or Card Update.
Enter a City and State, or ZIP code.
Choose a location from the resulting table.
Follow the online instructions to schedule your appointment.

Step 3 (if applicable)

If there are no shared locations in your area, email the OCC Office of Security, or call (202) 649-6600 for assistance. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

Acceptable ID

Enrollments
Learn about the acceptable forms of ID that you must bring to your appointment. Your photograph and fingerprints will be taken during the appointment.

Card Pick-up
In order to pick up your PIV card, you must bring one of the approved Primary Forms of Identification (PDF). Pick-ups are done at OCC centers only.

Card Activation
For PIV card activation appointments, you must already have a PIV card and must bring it to your appointment.

Card Updates
You must bring your PIV card to your appointment.

Appointments Made via Email

If you made your appointment by emailing an OCC Point of Contact (POC), please email the POC to change or cancel the appointment.

Appointments Made via the USAccess Scheduler Website

Find an existing appointment.
- You must provide your confirmation number and email address.
- Follow the on-screen instructions to cancel your appointment.

OCC PIV Card Service Centers

Address	State	Point of Contact (POC)	Services Available	Status / Instructions
550 N. Brand Blvd, Suite 500 Glendale, CA 91203	CA	Dolores.Navarro@occ.treas.gov	Enrollment Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment.
535 Mission Street 4th floor, Room 457 San Francisco, CA 94105	CA	Tonya.Jones-Allred@occ.treas.gov James.Louie@occ.treas.gov	Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment.
Independence Plaza 1050 17th Street Suite 1500 Denver, CO 80265	CO	Tristan.Laughlin@occ.treas.gov	Enrollment Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment
400 7th St. SW Washington, DC 20219	DC	OCCSecurityProcessing@occ.treas.gov (202) 649-6600 If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.	Enrollment Pick Up / Activation Card Updates	PIV card services are available. An appointment is required. Appointments are available Monday - Friday, 8:00 a.m. - 4:30 p.m. See the instructions in “Locate a Center and Schedule an Appointment - Step 2” above to schedule an appointment.
One Financial Place 425 S. Financial Place, Suite 1700 Chicago, IL 60605	IL	CEOperationsGroup@occ.treas.gov	Enrollment Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment. .
222 South 9th Street, Suite 800 Minneapolis, MN 55402	MN	Maureen.Bierl@occ.treas.gov	Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment. Email the POC with the requested appointment type as the subject (Pick Up/activation or certificate updates). In the body of the email, please provide 3 different dates with the preferred times for this appointment and the POC will confirm and reply with an appointment date.
101 South Tryon Street, Suite 400 Charlotte, NC 28280	NC	Antronius.Marsh@occ.treas.gov Raymond.Mcgill@occ.treas.gov	Enrollment Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment.
7 Times Square 10th Floor New York, NY 10036	NY	Tiffany.Kelly@occ.treas.gov Yvonne.Rosario@occ.treas.gov	Enrollment Pick Up / Activation Card Updates	PIV card service are available Tuesday through Thursday An appointment is required. Current OCC personnel: Schedule an appointment via the 7TS New York PIV Appointments link Applicants: Contact the POC(s) to schedule an appointment.
5000 Brittonfield Parkway, Suite A-132, 2nd Floor East Syracuse, NY 13057	NY	Iris.Thurston@occ.treas.gov	Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment.
301 NW 63rd Street, Suite 490 Oklahoma City, OK 73116-7909	OK	Teri.Hassell@occ.treas.gov	Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment.
8282 South Memorial Drive, Suite 300 Tulsa, OK 74133-4346	OK	Teri.Hassell@occ.treas.gov	Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment
1700 Pacific Avenue, 36th floor Dallas, TX 75201	TX	Domario.Johnson@occ.treas.gov	Pick Up / Activation Card Updates	PIV card services are available. Contact the POC to schedule an appointment and no Walk-Ins. See the instructions in “Locate a Center and Schedule an Appointment - Step 2” above to schedule an appointment.
Two Houston Center, 909 Fannin Street, Suite 1900 Houston, TX 77010	TX	Carol.Guidry@occ.treas.gov Assisting with scheduling as needed Sharleen.Mandaus@occ.treas.gov	Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment.
901 Gilmer Road Longview, TX 75604	TX	Sheryl.Cobbs@occ.treas.gov	Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment.
4419 Pheasant Ridge Road 3rd Floor, Suite 300 Roanoke, VA 24014	VA	Christopher.Lawson@occ.treas.gov	Pick Up / Activation Card Updates	PIV card services are available. Contact the POC(s) to schedule an appointment.

Questions?

Email the Office of Security or call (202) 649-6600 for assistance. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.