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OCC Bulletin 2023-19 | June 9, 2023

Bank Management: Request for Information on Proposed Annual Consumer Trust in Banking Survey


Chief Executive Officers of All National Banks, Federal Savings Associations, and Federal Branches and Agencies; Department and Division Heads; All Examining Personnel; and Other Interested Parties


The Office of the Comptroller of the Currency (OCC) is requesting information on a proposed new OCC survey about the public’s trust in banking and bank supervision. The survey would be conducted annually, and it would be used to track and assess consumer trust in banks and banking supervision over time. Results from the survey would help the OCC to identify areas in which trust could be further enhanced. Comments must be received within 60 days of publication in the Federal Register.

Note for Community Banks

The request for information applies to all community banks. Responding to the request for information is voluntary.


  • The request for information seeks comment on the proposed survey’s scope, the components and drivers of trust, and ways to track and assess consumer trust over time.
  • The results of the proposed survey would complement existing sources of public and supervisory information by providing additional insight into the many aspects that are important to consider in working to maintain and enhance consumer trust in banking and bank supervision.
  • The OCC intends to publish the main results of the survey in an OCC report. These results  may be used to inform policymakers, bankers, and researchers about the trends and drivers of public trust in banking and bank supervision.

Further Information

Please contact Chau Do, Deputy Comptroller for Economics and Risk Analysis, at (202) 649-5550.


Jay Gallagher
Senior Deputy Comptroller for Supervision Risk and Analysis

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