May 3, 2006
Comptroller of the Currency Names Craig D. Stone Deputy Ombudsman for Customer Assistance
WASHINGTON – The Office of the Comptroller of the Currency today named Craig D. Stone its Deputy Ombudsman for Customer Assistance.
The OCC established this new executive position to further its commitment and focus on supporting customers of the national banking system. This announcement further bolsters agency efforts in customer assistance, which also include expanding hours of services and increasing the number of people assigned to customer assistance.
“As an executive member of our team, Craig brings more than 25 years of bank supervision experience and will provide the energy and leadership the OCC needs to continue on its path to ensure fair and equal access to financial services for all Americans,” said OCC Ombudsman Samuel P. Golden. “Since joining the Office of the Ombudsman in 1997, Craig has been key in our efforts to redesign the OCC consumer complaint function, resulting in a state-of-art processing unit that handled more than 73,000 cases in 2005.”
The Ombudsman’s office oversees the agency’s Customer Assistance Group, which was created to answer questions, offer guidance, and assist consumers in resolving issues with national banks and their subsidiaries. Mr. Stone will lead the agency effort in performing its customer assistance function and continue to advise the Ombudsman in other matters.
Mr. Stone began his OCC career as a national trust examiner in 1981 and became a safety and soundness examiner in 1986. He graduated in 1980 from Texas State University, San Marcos, Texas with a degree in Business-Finance.
National bank customers can reach the OCC Customer Assistance Group by calling 1-800-613-6743, Monday - Thursday, 9:00 a.m. to 4:00 p.m., Central Time, and on Friday, from 9 a.m. to 3 p.m. or by e-mail to Customer.Assistance@occ.treas.gov.