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Collection: Comptroller’s Handbook
Series: Consumer Compliance
OCC Bulletin 2018-18, Comptroller’s Handbook: Revised and Updated Booklets and Rescissions
The consumer compliance risk management principles in this booklet reflect the OCC's risk-based supervision approach and are consistent with the OCC's assessment of banks' risk management systems and the interagency consumer compliance rating definition.
This booklet applies to the OCC's supervision of national banks and federal savings associations. References to national banks in this booklet also generally apply to federal branches and agencies of foreign banking organizations. Refer to 12 USC 3102(b) and the "Federal Branches and Agencies Supervision" booklet of the Comptroller's Handbook for more information.